How long will it take to receive my order?
Care and consideration is taken when packing your orders in a timely manner.
Depending on the item and season, our standard processing time is 1-5 business days (M-F) to package and prepare your order for the courier.
Transit times range between 2-5 business days, depending on your chosen carrier and shipping location.
What if I input the wrong shipping address?
Please make sure to confirm your address before checking out. Alternatively, you can promptly reply to your order confirmation with an address correction request, prior to shipment.
It is the responsibility of the customer to provide the correct shipping address when placing an order with us. Packages that are returned to Ardent Goods due to an incorrect or incomplete address will incur a 20% restocking, shipping fees are not refundable.
What is your Return/Exchange/Cancellation Policy?
Cancelations may be requested prior to shipment, within 24 hours of placing your order. Simply reply to your order confirmation and request a cancelation. Reason not necessary.
We do not accept returns or exchanges. Help minimize our carbon footprint by shopping with a mindful approach and carefully review our policies and product information provided in each product description. Always feel free to reach out to us with questions before purchasing at firstname.lastname@example.org
*If a package is refused and returned to sender, a 20% restocking fee will be applied and shipping charges are non refundable. A restocking fee applies to local pick ups that have been abondened without notice.
Where can I find product ingredients?
All of our ingredients are listed under the “composition” tab for each product.
How do I send a gift?
We love being part of your gifting process, thank you for trusting us!
You can choose a ready to gift option or add items in your cart and choose the complimentary gift service at checkout. We will package your items in a cotton bag and including your gift message with your shipment.
How do I track my package?
You may access tracking information by tapping the tracking number provided in your shipping confirmation email.
A delivery confirmation email will be provided when the courier scans your package as delivered. Be sure to bring your package safely inside.
Where's my package?
To find out the location of your package, tap/click on the tracking number provided in your shipping confirmation email.
If your tracking number shows a delivery confirmation and you do not see your package, UPS and USPS recommends first checking with your neighbors for your package. If you were unable to locate the package with the neighbor, you'll need to contact the courier so that they may investigate further.
If your package was delivered and stolen, we are unable to replace a package that has been confirmed as delivered. You may file a claim with the chosen courier.
Earth Friendly Shipping
As a sustainable business, we take the materials we use and our overall impact very seriously. We choose recyclable or biodegradable shipping materials such as Kraft paper and padding and corrugated cardboard padding. When possible we reuse shipping supplies such as biodegradable peanuts or boxes.
How do I receive Free Shipping?
We offer free standard shipping for orders over $100 for all domestic US orders up to 20 lbs.
*Free shipping does not apply to bulk ordering or oversized items such as large gift boxes.
What if my order arrives damaged or incorrectly?
We are sorry to hear that your order may have arrived incorrectly or damaged, please reply to your delivery confirmation email within 48 hrs of receipt with the following pictures:
For Damaged Shipments
- Item(s) with damage
- The shipping box/envelope
For Incorrect Items received
- Items received in your shipment
- Image of the Shipping Box
Although rare, human error does indeed occur. If we've sent you the wrong item, we will send a return label for the item accidentally sent to you. Once the return item is scanned by the courier, a replacement order is dispatched for the correct item shipment. If you decide to keep the item sent to you by mistake, a charge will be applied.
How do I begin my subscription?
When placing an order, you must select the "Subscribe" option on the product page.
We are currently only offering subscriptions on dish soap refills and hair products.
How do I log into my subscription account?
- Log in here.
- If you have not yet created an account you can do so, here. Be sure to use the same email address from your purchase to access your account history.
- Still not sure how to create an account? We've created a helpful tutorial here.
Receiving an order confirmation or signing up for our newsletter does not automatically create a password to activate your private account.
How is my subscription shipped?
We ship using our standard shipping partners UPS and USPS. We recommend that the delivery address that you use is where you will most likely be during business hours.
What if I will not be home upon delivery?
Standard UPS and USPS policy is to leave packages in a secure place at delivery address.
If you would like to include a $5 delivery signature added service, with all of your shipments, email us and let us know at email@example.com within 5 days prior to your recurring order shipment or within 24 hours after your first order with us.
When will my recurring shipments be sent?
Your subscription will be sent within 3 business days of the calendar date of your original order, every 30 days / 60 days / 90 days (depending on what frequency you have chosen).
How do I change my payment method or delivery address?
To change your Payment Method, go to: My Account → Manage Subscription → Billing Information → Edit
To change your Delivery Address, go to: My Account → Manage Subscription → Subscription → Edit
How do I cancel my subscription?
You can cancel your subscription at any time by emailing firstname.lastname@example.org and requesting a cancellation by logging into your subscription account though our email subscription reminders.
Please note we must receive your request within 5 business days prior to your next billing date in order for your cancellation to be eligible for your next order. If your cancellation request is received too late, our system will bill and ship your next order but every subsequent order after that will be cancelled.
Can I pause my subscription?
Yes, you can pause your subscription in the My Account section of our website.
Please note we must receive your request within 5 business days prior to your next billing date in order for your subscription pause to be eligible for your next order. If your cancellation request is received too late, our system will bill and ship your next order but every subsequent order after that will be paused.
Can I schedule my delivery?
No, it is not possible to schedule your delivery as USPS and UPS do not offer these services.
Your order will be shipped within 3 business days of the calendar date that you originally ordered and delivery time may vary month on month.
Still have questions? We're happy to help! Please email us at email@example.com and we will get back to you within 24 hours, M-F.