Care and consideration is taken when packing your order. Depending on the item and season, our standard processing time is 1-5 business days (M-F) to package and prepare your order for the courier.

Once the courier picks up a shipment, transit times range between 2-5 business days, depending on your chosen carrier and shipping location.

In total your shipment is estimated to arrive depending on your location between 2-10 business days.

Please make sure to confirm your address before checking out. Alternatively, you can promptly reply to your order confirmation with an address correction request, prior to shipment.

It is the responsibility of the customer to provide the correct shipping address when placing an order with us. Packages that are returned to Ardent Goods due to an incorrect or incomplete address will incur a 20% restocking, shipping fees are not refundable.

Cancelations may be requested prior to shipment, within 24 hours of placing your order. Simply reply to your order confirmation and request a cancelation. Reason not necessary.

We do not accept returns or exchanges. Help minimize our carbon footprint by shopping with a mindful approach and carefully review our policies and product information provided in each product description. Always feel free to reach out to us with questions before purchasing at hello@ardentgoods.co

*If a package is refused and returned to sender, a 50% restocking fee will be applied and shipping charges are non refundable.

We love being part of your gifting process, thank you for trusting us!

You can choose a ready to gift option or add items in your cart and choose the complimentary gift service at checkout. We will package your items in a cotton bag and including your gift message with your shipment.

You may access tracking information by tapping the tracking number provided in your shipping confirmation email.

A delivery confirmation email will be provided when the courier scans your package as delivered. Be sure to bring your package safely inside.

We are sorry to hear that your order may have arrived incorrectly or damaged, please reply to your delivery confirmation email within 72 hrs of receipt with the following pictures:

For Damaged Shipments

• Item(s) with damage
• The shipping box/envelope

For Incorrect Items received

• Items received in your shipment
• Image of the Shipping Box

Although rare, human error does indeed occur. If we've sent you the wrong item, we will send a return label for the item accidentally sent to you. Once the return item is scanned by the courier, a replacement order is dispatched for the correct item shipment. If you decide to keep the item sent to you by mistake, a charge will be applied.

When placing an order, you must select the "Subscribe" option on the product page.

Completing a purchase with us does not automatically create an account with us. To create an account with us:

1. Go to the account icon
2. Tap/Click on Sign Up Here
3. Create your account*

*You must use the email provided with your subscription purchase to access subscription account history.

Your subscription will be sent within 3 business days of the calendar date of your original order, every 30 days / 60 days / 90 days (depending on what frequency you have chosen).

To change your Payment Method, go to: My Account → Manage Subscription → Billing Information → Edit

To change your Delivery Address, go to: My Account → Manage Subscription → Subscription → Edit

You can cancel your subscription by logging into your account to make these changes or email us at hello@ardentgoods.co for assistance.

Please note we must receive your request within 5 business days prior to your next billing date in order for your cancellation to be eligible for your next order.

If your cancellation request is received too late, our system will bill and ship your next order but every subsequent order after that will be cancelled. 

Yes you can change your next delivery date, change the quantity in your subscription or change the frequency.

You can log into your account to make these changes or email us at hello@ardentgoods.co for assistance.